Effective July 28, 2015: Due to some clients refusal to pay for services rendered, over the past several years, Stallion Online Services will REQUIRE full payment for services prior to work being started. We apologize for any inconvenience but working, and not getting paid, by some individuals makes it tough for us as a company, and increases our costs which we would need to pass down to everyone. To avoid that, we are making this policy change, effective immediately.

Last updated June 7, 2012

This policy represents the Stallion Online Services, LLC Terms of Service ("TOS") in its entirety and supersedes any other written or oral policy. This policy defines the terms of service all Stallion Online Services customers agree to when they sign-up for any of the Stallion Online Services web site design services.

Stallion Online Services reserves the exclusive right to change, amend or revise any portion of this TOS policy at any time, with or without written notice to our customers. Customers using any services offered by Stallion Online Services agree to be obligated by, and must comply with, all policies in this TOS or must otherwise opt out of and cancel their web design service with Stallion Online Services. Stallion Online Services retains the sole discretion to make judgment regarding any violation by any Stallion Online Services customer and may take action against any customer deemed to be in violation of these terms including the cancellation of any customer's services without refund and/or, if deemed appropriate, be legally prosecuted.

---------------------------

GENERAL PROVISIONS

In consideration for Stallion Online Services maintaining one or more accounts (each "Account"), you, as the Stallion Online Services customer, agree to the following terms of service. Definitions "We" "Us" or "Provider" or "Stallion Online Services.", or "stallioninternet.com" or "om-creations.net" or "retswebsites.com" or "retsforealestate.com" or "mostwantedrealestate.net" refers to Stallion Online Services, LLC. "You" "Your" "Client" "Customer" or "Member" - Each person or entity who applies for web site design service or is a designate of anyone who applies for web site design service.

DISCLAIMER OF WARRANTY

The Internet and web site design is considered a service, and clients are billed at an hourly rate for work performed. In some cases we will create a package of services for you, which will include a set number of hours estimated for the project requested. In the event that your project goes beyond the stated amount of time, Stallion Online Services will utilize the time that was packaged, and inform the client that there is additional time required for the project. At this point the client has the choice to take the project as is, or can request in writing that we continue the work and invoice client for the additional time required for the project. Stallion Online Services MAKES NO EXPRESS OR IMPLIED WARRANTIES (INCLUDING BUT NOT LIMITED TO WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE) WITH RESPECT TO THE SERVICES IT PROVIDES. Neither Stallion Online Services nor any one else involved in the provision of Service is liable to you or any third-party for direct or indirect damages resulting from the use, non-use of services provided herein, whether or not such damages resulted from the negligence of Obsidian Moon Creations, even if Stallion Online Services has been advised to the possibility of such damages.

LIMITATION OF LIABILITY

IN NO EVENT SHALL STALLION ONLINE SERVICES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE OR OTHER CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOST PROFITS AND DAMAGES RELATED TO CORRUPTION OR DELETION OF WEBSITE CONTENTS, EMAIL DATA AND OR DATABASE CONTENTS) ARISING OUT OF OR IN RELATION TO THIS AGREEMENT OR YOUR USE OR INABILITY TO USE STALLION ONLINE'S SERVICES (INCLUDING, BUT NOT LIMITED TO, INOPERABILITY OF STALLION ONLINE'S SERVERS), REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF STALLION ONLINE SERVICES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL STALLION ONLINE SERVICES MAXIMUM LIABILITY EXCEED THE TOTAL AMOUNT PAID BY YOU TO STALLION ONLINE SERVICES FOR THE SERVICES DURING THE PRIOR TWELVE (12) MONTHS. TO THE EXTENT APPLICABLE LOCAL LAW DOES NOT ALLOW THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, STALLION ONLINE SERVICES LIABILITY IS LIMITED TO THE EXTENT PERMITTED BY LAW.

INDEMNIFICATION

You agree to indemnify, defend and hold Stallion Online Services and its affiliates, directors, officers, employees and agents harmless from and against any liabilities, losses,damages or costs, including reasonable attorneys' fees, resulting from any third-party claim, action, dispute or demand related to your use of the Services, your violation of any of the provisions of this Agreement or from your placement or transmission of any materials or content onto Stallion Online Services servers. Such liabilities may include, but are not limited to, those arising from the following: (a) with respect to your business, (i) infringement or misappropriation of any intellectual property rights; (ii) defamation, libel, slander, obscenity, pornography, or violation of the rights of privacy or publicity; or (iii) spamming, or any other offensive, harassing or illegal conduct or violation of the acceptable uses described herein or anti-spam policy; (b) any damage or destruction to Stallion Online Services equipment or to any other accountholder, which damage is caused by or otherwise results from acts or omissions by you, your representative(s) or your designees; (c) any personal injury or property damage arising out of your activities related to the Services, unless such injury or property damage is caused solely by Stallion Online Services gross negligence or willful misconduct; and (d) any other damage arising from your equipment or your business.

CHOICE OF LAW

This Agreement shall be interpreted under the laws of the State of Washington without regard to any conflict of laws provisions. Any action between the parties to this agreement for the breach of this agreement or any action or claim in any way relating thereto shall be venued in the Superior Court of the State of Washington, County of Spokane. The parties to this agreement hereby consent to jurisdiction in that court and agree to accept service by mail and hereby waive any defense of any kind related to jurisdiction or venue.

Services Provided by Stallion Online Services will provide web site design services to its members for the express purpose of designing a web site, making modifications to an existing web site, or providing custom programming work. Stallion Online Services members will use the provided services in a manner consistent with any and all applicable laws. Stallion Online Services provides the Services exclusively and makes no effort to edit, control, monitor or restrict the content of data other than as necessary to provide such Services. Stallion Online Services reserves the right to refuse service to potential and/or existing customers to protect its existing paying customers. If any of the below violations are committed, Stallion Online Services can terminate client's services without notification.

Client Content:

Client agrees that web pages and files will not violate any state, national or foreign laws or regulations; infringe on any intellectual property rights of Obsidian Moon Creations or any third party; be defamatory, slanderous or trade libellous; be threatening or harassing; be discriminatory based on gender, race, age; promote hate; or contain viruses or other computer programming defects which result in damage to Stallion Online Services or any third party. Customers may not run IRC, bots or clients. Obsidian Moon Creations will be the sole and final arbiter as to what constitutes a violation of this policy. Stallion Online Services does not normally monitor the contents of clients web sites, however if suspicion occurs, Stallion Online Services reserves the right to investigate and terminate the clients subscription to the service.

False Information

Customer agrees not to post false or inaccurate information to news groups in violation of the news groups rules and regulations. If any news groups or service provider contacts Obsidian Moon Creations concerning unethical, false or unlawful activities by you, Stallion Online Services reserve the right to suspend or terminate your service with or without notice.

LICENSED SOFTWARE ONLY:

Client agrees to use only properly licensed third party software in connection with Client's use of the Services.

PAYMENT, RENEWAL, CANCELLATIONS PAYMENT OBLIGATIONS:

Stallion Online Services sends out invoices that are due every pay period. You are given up to fifteen (15) days to fully pay the invoice. You warrant and represent that the information you supply in the Order Form, contract(s), email correspondence (or other information that Stallion Online Services may require) is accurate and truthful. All payment-due notices will be sent by e-mail. No bills or invoices will be sent by postal mail or fax. If payment is not received by the due-date, your services may be suspended. It is the client's responsibility to ensure that payment is made to Stallion Online Services prior to the due date and although Stallion Online Services sends notices to our customers prior to their due date, because of the ability for a customer to change their contact email addresses without notifying Stallion Online Services, the customer is ultimately responsible for remembering their due date and to make sure payment is made upon the due date.

Completion of Project

The project will be considered complete after being "live" for a minimum of 30 days. The term live refers to someone on the internet being able to access your website by visiting your URL. In the event that you are unhappy with the performance of your website after the 30 days, since the 30 day live period has passed, your project is considered complete. You are welcome to negotiate additional work on your website, at additional fees.

REFUNDS

Stallion Online Services, LLC services are considered Digital Goods. As such, no refunds will be issued for website design labor, work performed related to website design, nor custom software that is purchased per the client request.

LATE FEES:

Clients have the option to pay an invoice at any time by logging into their Stallion Online Services account and submitting a payment. An invoice that is not paid by the due date is automatically marked overdue in the system. If an invoice is overdue by more than 7 days (the grace period), the account is automatically assessed a late fee of 10% of the invoice. If an invoice is overdue by more than 14 days, the account may be automatically suspended, assessed an interest rate of 18% APR Interest (interest will be applied monthly), and may be referred to collections.

COLLECTIONS AND ATTORNEYS’ FEES

In the event that terms and conditions stipulated are not met, the cost of collections, including reasonable fees and expenses of collection party, attorney or accountants will be due payable by the contracting party.

The use of services from Stallion Online Services, LLC [hereafter referred to as "Stallion Internet"] constitutes agreement to these terms. You may view our Privacy Policy here.

1.) Account Setup / Email on file

We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) in case of fraud. It is your responsibility to provide us with an email address which is not at the domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times. If you have a domain name registered with Stallion Internet, it is your responsibility to ensure that the contact information for your domain account and your actual domain name(s) is correct and up-to-date. Stallion Internet is not responsible for a lapsed registration due to outdated contact information being associated with the domain. If you need to verify or change this information, you should contact our sales team via email. Providing false contact information of any kind may result in the termination of your account. In dedicated server purchases or high risk transactions, it will be necessary to provide government issued identification and possibly a scan of the credit card used for the purchase. If you fail to meet these requirements, the order may be considered fraudulent in nature and be denied.

Ownership

The credit card holder or owner of the PayPal e-mail address which is utilized for payment on the account is designated as the authorized owner of the account.

Transfers

Our transfers team will make every effort to help you move your site to us. However, transfers are provided as a courtesy service, and we can not make guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult if not impossible to migrate some or all account data. We will try our best, but in some cases we may be unable to assist you in a transfer of data from an old host.

The free transfer services are available for 30 days from your sign up date. Transfers outside of the 30 day free period will incur a charge; please contact a member of the transfers department with specific details to receive a price quote.

Dedicated IP Address Allocation

Any dedicated IP order in addition to ones provided with a hosting package may be subject to IP Justification. Justification practices are subject to change to remain in conformity with policies of American Registry for Internet Numbers (ARIN). We reserve the right to deny any dedicated IP request based on insufficient justification or current IP utilization.

Third Party Providers

All transactions with third party providers are solely between the visitor and the individual provider. Stallion Internet is not the agent, representative, trustee or fiduciary of you or the third party provider in any transaction.

All discounts, promotions and special third party offers may be subject to additional restrictions and limitations by the third party provider. All transactions with third party providers are subject to the terms and conditions under which the provider agrees with you to provide the goods or services. You should confirm the terms of any purchase and/or use of goods or services with the specific provider with whom you are dealing.

We do not make any representations or warranties regarding, and are not liable for, the quality, availability, or timeliness of goods or services provided by a third party provider. You undertake all transactions with these providers at your own risk. We do not warrant the accuracy or completeness of any information regarding third party providers.

2.) Content

All services provided by Stallion Internet may only be used for lawful purposes. The laws of the State of Washington, and the United States of America apply.

The customer agrees to indemnify and hold harmless Stallion Internet from any claims resulting from the use of our services.

Use of our services to infringe upon any copyright or trademark is prohibited. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. The offer of sale of any counterfeit merchandise of a trademark holder will result in the immediate termination of your account. Any account found to be in violation of anothers copyright will be expeditiously removed, or access to the material disabled. Any account found to be in repeated violation of copyright laws will be suspended and/or terminated from our hosting. If you believe that your copyright or trademark is being infringed upon, please email abuse@stallioninternet.com with the information required.

Using a shared account as a backup/storage device is not permitted, with the exception of one cPanel backup of the same account. Please do not take backups of your backups.

Examples of unacceptable material on all Shared and Reseller servers include:

  • Topsites
  • IRC Scripts/Bots
  • Proxy Scripts/Anonymizers
  • Pirated Software/Warez
  • Image Hosting Scripts (similar to Photobucket or Tinypic)
  • AutoSurf/PTC/PTS/PPC sites
  • IP Scanners
  • Bruteforce Programs/Scripts/Applications
  • Mail Bombers/Spam Scripts
  • Banner-Ad services (commercial banner ad rotation)
  • File Dump/Mirror Scripts (similar to rapidshare)
  • Commercial Audio Streaming (more than one or two streams)
  • Escrow/Bank Debentures
  • High-Yield Interest Programs (HYIP) or Related Sites
  • Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
  • Sale of any controlled substance without prior proof of appropriate permit(s)
  • Prime Banks Programs
  • Lottery/Gambling Sites
  • MUDs/RPGs/PBBGs
  • Hacker focused sites/archives/programs
  • Sites promoting illegal activities
  • Forums and/or websites that distribute or link to warez/pirated/illegal content
  • Bank Debentures/Bank Debenture Trading Programs
  • Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com)
  • Push button mail scripts
  • Broadcast or Streaming of Live Sporting Events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc)
  • Tell A Friend Scripts
  • Anonymous or Bulk SMS Gateways

Examples of unacceptable material on all Dedicated servers include:

  • IRCD (irc servers)
  • IRC Scripts/Bots
  • Pirated Software/Warez
  • IP Scanners
  • Bruteforce Programs/Scripts/Applications
  • Mail Bombers/spam Scripts
  • Escrow
  • High-Yield Interest Programs (HYIP) or Related Sites
  • Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
  • Sale of any controlled substance without prior proof of appropriate permit(s)
  • Prime Banks Programs
  • Lottery/Gambling Sites
  • Hacker focused sites/archives/programs
  • Sites promoting illegal activities
  • Forums and/or websites that distribute or link to warez/pirated/illegal content
  • Bank Debentures/Bank Debenture Trading Programs
  • Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com)
  • Mailer Pro
  • BBroadcast or Streaming of Live Sporting Events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc)

Stallion Internet services, including all related equipment, networks and network devices are provided only for authorized customer use. Stallion Internet systems may be monitored for all lawful purposes, including to ensure that use is authorized, for management of the system, to facilitate protection against unauthorized access, and to verify security procedures, survivability, and operational security. During monitoring, information may be examined, recorded, copied and used for authorized purposes. Use of Stallion Internet system(s) constitutes consent to monitoring for these purposes.

Any account found connecting to a third party network or system without authorization from the third party is subject to suspension. Access to networks or systems outside of your direct control must be with expressed written consent from the third party. Stallion Internet may, at its discretion, request and require documentation to prove access to a third party network or system is authorized.

We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene, threatening, illegal, or violates our terms of service in any manner may be removed from our servers (or otherwise disabled), with or without notice.

Failure to respond to email from our abuse department within 48 hours may result in the suspension or termination of your services. All abuse issues must be dealt with via troubleticket/email and will have a response within 48 hours.

Sites hosted on Stallion Internet's service(s) are regulated only by U.S. law. Given this fact, and pursuant to Section 230(c) of the Communications Decency Act, we do not remove allegedly defamatory material from domains hosted on our service(s). The only exception to this rule is if the material has been found to be defamatory by a court, as evidenced by a court order. Stallion Internet is not in a position to investigate and validate or invalidate the veracity of individual defamation claims, which is why we rely on the legal system and courts to determine whether or not material is indeed considered defamatory. In any case in which a court order indicates material is defamatory, libelous, or slanderous in nature; we will disable access to the material. Similarly, in any case in which a US Court has placed an injunction against specified content or material; we will comply and remove or disable access to the material in question.

The language of Section 230(c) of the Communications Decency Act fundamentally states that Internet services providers like Stallion Internet and many of Stallion Internet's other webhosting services and brands are republishers and not the publisher of content. Our service merely provides a hosting platform and space on which to host content, and any creation or publication of content on our services is the sole responsibility of the third-party user which creates or publishes the content. Therefore, Stallion Internet should not be held liable for any allegedly defamatory, offensive or harassing content published on sites hosted under Stallion Internet's webhosting service(s).

If in doubt regarding the acceptability of your site or service, please contact us at abuse@stallioninternet.com and we will be happy to assist you.

Potential harm to minors is strictly forbidden, including but not limited to child pornography or content perceived to be child pornography (Lolita):

Any site found to host child pornography or linking to child pornography will be suspended immediately without notice.

Resellers: we will suspend the site in question and will notify you so you may terminate the account. We will further monitor your activity; more than one infraction of this type may result in the immediate termination of your account.

Direct customers: Your services will be terminated with or without notice.

Violations will be reported to the appropriate law enforcement agency.

It is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of installation method. When at all possible, set permissions on most directories to 755 or as restrictive as possible. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as user name and password. It is required that you use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be done to prevent weak passwords from being used. If an audit is performed, and your password is found to be weak, we will notify you and allow time for you to change/update your password.

3.) Zero Tolerance Spam Policy

We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists", purchased lists, and selling of lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.

Sites advertised via SPAM (Spamvertised) may not be hosted on our servers. This provision includes, but is not limited to SPAM sent via fax, phone, postal mail, email, instant messaging, or usenet/newsgroups. No organization or entity listed in the ROKSO may be hosted on our servers. Any account which results in our IP space being blacklisted will be immediately suspended and/or terminated.

Stallion Internet reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with its established policies, or to make any such modifications in an emergency at its sole discretion.

Stallion Internet reserves the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee or any charges incurred for blacklist removal. This cost of the clean up fee is entirely at the discretion of Stallion Internet.

Stallion Internet reserves the right to disable, terminate, and/or charge the holder of an account, or a client on that account, that reports emails from Stallion Online Services, and/or from our servers as spam. The cost of the clean up fee is entirely at the discretion of Stallion Online Services.

4.) Payment Information

You agree to supply appropriate payment for the services received from Stallion Internet, in advance of the time period during which such services are provided. You agree that until and unless you notify Stallion Internet of your desire to cancel any or all services received, those services will be billed on a recurring basis. No bills, invoices, or other forms of communication will be sent by postal mail or fax. Clients wishing/requesting a paper printed invoice, cancellation notice, or any other form of communication, may request that Stallion Internet does so, but will be done at an added fee. As our billing system is completely automated, and as such is "unmanned", there will be a MINIMUM fee of $10.00 per printed request, to cover labor, printing, mailing expenses, and any other fees. Your requested documents will be sent upon payment.

Cancellations must be done in writing via the cancellation form provided in your Stallion Internet billing/support account. Once we receive your cancellation and have confirmed all necessary information with you via e-mail, we will inform you in writing (typically email) that your account has been canceled. Your cancellation confirmation will contain a ticket/tracking number in the subject for your reference, and for verification purposes. You should immediately receive an automatic "Your request has been received..." email with a tracking number. An employee will confirm your request (and process your cancellation) shortly thereafter. If you do not hear back from us, or do not receive the automatic confirmation email within a few minutes after submitting your cancellation, please contact us immediately. We require that cancellations of service are done through the online form to (a) confirm your identity, (b) confirm in writing you are prepared for all files/emails to be removed, and (c) document the request. This process reduces the likelihood of mistakes, fraudulent/malicious requests, and ensures you are aware that the files, emails, and account may be removed immediately after a cancellation request is processed. Cancellations for virtual private servers (VPS), dedicated servers, dynamic (private cloud) servers, and cloud hosting accounts MUST be received 15 days prior to the invoice due date, or an additional month of service will be assessed.

As a client of Stallion Internet, it is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. You agree that until and unless you notify Stallion Internet of your desire to cancel any or all services received (by the proper means listed in the appropriate section of the Terms of Service), those services will be billed on a recurring basis, unless otherwise stated in writing by Stallion Internet. Stallion Internet reserves the right to bill your credit card or billing information on file with us. Stallion Internet provides a 10 day grace period from the time the invoice is generated and when it must be paid. Any invoice that is outstanding for 7 days and not paid will result in a $10 late fee and/or an account suspension until account balance has been paid in full. The $10 late fee is applied in addition to whatever else is owed to Stallion Internet for services rendered. Access to the account will not be restored until payment has been received. Please note that the late fee for hosting services other than Business Hosting Packages are at a rate of $10.00 or 10%, whichever is greater.

It is the customer's responsibility to notify our sales team via email at sales@StallionInternet.com after paying for a domain renewal and to ensure the email is received and acted upon. Domain renewal notices and invoices are provided as a courtesy reminder and Stallion Internet cannot be held responsible for failure to renew a domain or failure to notify a customer about a domain's renewal.

Subsequently, domain renewals are billed and renewed 30 days before the renew date. It is the customer's responsibility to notify our sales team via email at sales@StallionInternet.com for any domain registration cancellation. No refunds can be given, once a domain is renewed. All domain registrations, and renewals are final.

Invoices that have been paid more than once with multiple Paypal Subscriptions can only be added as credit towards the account and cannot be refunded via Paypal. If you require assistance with this provision, please contact sales@StallionInternet.com

Stallion Internet reserves the right to change the monthly payment amount and any other charges at anytime.

5.) Backups and Data Loss

Your use of this service is at your sole risk. Our backup service runs once a week, overwrites any of our previous backups made, and only one week of backups are kept. This service is provided to you as a courtesy. Stallion Internet is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Stallion Internet servers.

6.) Cancellations and Refunds

Stallion Internet reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice.

Exchange rate fluctuations for international payments are constant and unavoidable. All refunds are processed in U.S. dollars, and will reflect the exchange rate in effect on the date of the refund. All refunds are subject to this fluctuation and Stallion Internet is not responsible for any change in exchange rates between time of payment and time of refund.

Customers may cancel at any time via the cancellation form provided in your Stallion Internet billing/support account. Stallion Internet gives you an unconditional 30 day money back guarantee on managed shared hosting.

Cancellations requested after the initial 30 days for Shared accounts will go into effect on the renewal date for that particular hosting package. Unless specifically requested, the account will remain active until the period expires. If the account is eligible, any request for a refund outside of the initial 30 day period will be given on a prorated basis with any previous extended term discount withheld. Refunds are to be determined once the account has been canceled. Payments older than 60 days may require a refund via PayPal or mailed check due to our merchant account policies and procedures.

The following methods of payments are non-refundable, and refunds will be posted as credit to the hosting account:

  • Bank Wire Transfers
  • Western Union Payments
  • Checks
  • Money orders

There are no refunds on dedicated servers, administrative fees, and install fees for custom software. Refund requests for .com, .net., and .org domain names (made within the 30 day money-back guarantee period) will have the common market value subtracted for those tld's. Any ccTLD's domain name purchases are non-refundable. Please note that domain refunds will only be considered if they were ordered in conjunction with a hosting package. Eligibility of said refunds will be determined at the time of cancellation.

Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

Cancellation Requests must be received prior to the next billing period. Requests received after the billing period date will be billed an additional month of service. Cancellation Requests will not be processed until all outstanding invoices have been paid.

Violations of the Terms of Service will waive the refund policy.

7a.) Resource Usage

User may not:

  1. Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
  2. Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
  3. Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
  4. Run any software that interfaces with an IRC (Internet Relay Chat) network.
  5. Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers.
  6. Participate in any file-sharing/peer-to-peer activities
  7. Run any gaming servers such as counter-strike, half-life, battlefield1942, etc
  8. Run cron entries with intervals of less than 15 minutes.
  9. Run any MySQL queries longer than 15 seconds. MySQL tables should be indexed appropriately.
  10. When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include("http://yourdomain.com/include.php") use include("include.php")
  11. To help reduce usage, do not force html to handle server-side code (like php and shtml).
  12. Only use https protocol when necessary; encrypting and decrypting communications is noticeably more CPU-intensive than unencrypted communications.

7b.) Backup Limit

Any shared account using more than 20 gigs of disk space will be removed from our off site weekly backup with the exception of Databases continuing to be backed up. All data will continue to be mirrored to a secondary drive which helps protect against data loss in the event of a drive failure.

7c.) INODES

This section applies to Simple Shared Hosting Plans

The use of more than 250,000 inodes on any shared account may potentially result in a warning first, and if no action is taken future suspension. Accounts found to be exceeding the 100,000 inode limit will automatically be removed from our backup system to avoid over-usage, however databases will still be backed up. Every file (a webpage, image file, email, etc) on your account uses up 1 inode.

Sites that slightly exceed our inode limits are unlikely to be suspended; however, accounts that constantly create and delete large numbers of files on a regular basis, have hundreds of thousands of files, or cause file system damage may be flagged for review and/or suspension. The primary cause of excessive inodes seems to be due to users leaving their catchall address enabled, but never checking their primary account mailbox. Over time, tens of thousands of messages (or more) build up, eventually pushing the account past our inode limit. To disable your default mailbox, login to cPanel and choose "Mail", then "Default Address", "Set Default Address", and then type in: :fail: No such user here.

8.) Bandwidth Usage

You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.

9a.) Money back Guarantee

On dedicated servers no full refund will be honored -- the 30 day money back guarantee does not apply. We reserve the right to refund a prorated amount or no refund at all.

Stallion Internet's managed shared servers carry a 30 day unconditional money back guarantee on them. If you are not completely satisfied with our services within the first 30 days of your service, you will be given a full refund of the contract amount. Remember, this is only for monthly shared packages and does not apply to dedicated servers, administrative fees, install fees for custom software, or domain name purchases.

Stallion Internet will not activate new orders or activate new packages for customers who have an outstanding balance with Stallion Internet. For a new order to be setup or a new package to be activated, you must have a balance of $0.00, unless otherwise stated by Stallion Internet in writing.

9b.) Uptime Guarantee

If your shared server has a physical downtime that is not within the 99.9% uptime you may receive one month of credit on your account. Approval of the credit is at the discretion of Stallion Internet dependent upon justification provided. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor's network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from the uptime reported by other individual services. To request a credit, please contact sales@StallionInternet.com with justification. All requests must be made in writing via email. Uptime guarantees only apply to shared solutions. Dedicated servers are covered by a network guarantee in which the credit is prorated for the amount of time the server is down which is not related to our uptime guarantee.

10.) Reseller: Client Responsibility

Resellers are responsible for supporting their clients. Stallion Internet does not provide support to our Reseller's Clients. If a reseller's client contacts us, we reserve the right to place the client account on hold until the reseller can assume their responsibility for their client. All support requests must be made by the reseller on their clients' behalf for security purposes. Resellers are also responsible for all content stored or transmitted under their reseller account and the actions of their clients'. Stallion Internet will hold any reseller responsible for any of their clients actions that violate the law or the terms of service.

11.) Shared (non-reseller accounts) / Semidedicated Servers

Shared accounts may not resell web hosting to other people, if you wish to resell hosting you must use a reseller account. Semi-dedicated servers are not backed up. You must maintain your own backups.

12.) Dedicated Servers

Stallion Internet reserves the right to reset the password on a dedicated server if the password on file is not current so that we may do security audits as required by our datacenter. It is the responsibility of the client to ensure that there is a valid email address and current root password on file for their dedicated server on file to prevent downtime from forced password resets. Stallion Internet reserves the right to audit servers as needed and to perform administrative actions at the request of our datacenter. Dedicated servers are NOT backed up by us and it is the responsibility of the client to maintain backups or have a solution for this. You may purchase an additional hard drive and maintain backups to it as the simplest solution. Please contact sales@Stallion Internet.com if you wish to obtain a secondary hard drive. It is your responsibility to maintain backups.

13.) Price Change

The amount you pay for hosting will never increase from the date of purchase. We reserve the right to change prices listed on StallionInternet.com, and the right to increase the amount of resources given to plans at any time.

14.) Coupons

Discounts and coupon codes are reserved for first-time accounts *or first-time customers* only and may not be used towards the purchase of a domain registration unless otherwise specified. If you have signed up using a particular domain, you may not resign up for that domain using another coupon at a later date. Any account found in violation of these policies will be reviewed by our sales department and the appropriate invoices will be added to the account. Coupon abuse will not be tolerated and may result in the suspension or termination of the account. Coupons or discounts are only valid towards the initial purchase, and do not affect the renewal or recurring price.

15a.) Indemnification

Customer agrees that it shall defend, indemnify, save and hold Stallion Internet harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Stallion Internet, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Stallion Internet against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Stallion Internet; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from Stallion Internet's server.

15b.) Arbitration

By using any Stallion Internet services, you agree to submit to binding arbitration. If any disputes or claims arise against Stallion Internet or its subsidiaries, such disputes will be handled by an arbitrator of Stallion Internet's choice. An arbitrator from the American Arbitration Association or the National Arbitration Forum will be selected in the state of Washington. Arbitrators shall be attorneys or retired judges and shall be selected pursuant to the applicable rules. All decisions rendered by the arbitrator will be binding and final. The arbitrator's award is final and binding on all parties. The Federal Arbitration Act, and not any state arbitration law, governs all arbitration under this Arbitration Clause. You are also responsible for any and all costs related to such arbitration.

16.) Disclaimer

Stallion Internet shall not be responsible for any damages your business may suffer. Stallion Internet makes no warranties of any kind, expressed or implied for services we provide. Stallion Internet disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by Stallion Internet and its employees.

17.) Disclosure to law enforcement

Stallion Internet may disclose any subscriber information to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies. We will cooperate fully with law enforcement agencies.

18.) Changes to the TOS

Stallion Internet reserves the right to revise its policies at any time without notice.

19.) Collection Fees:

In the event that client fails to fulfill their contractural financial obligations for services provided, Stallion Internet reserves the right to pursue available options for collection of the debt after 14 days of non-payment. Available options may include, but are not limited to, a collection letter from our attorney, small claims court, civil court, reporting your bad debt to credit reporting agencies, placing liens. In the event that client is classified as "In Collections", a collection fee of $75 will be assessed to each outstanding invoice.

20.) Collections and Attorneys’ Fees

In the event that terms and conditions stipulated are not met,  the cost of collections, including reasonable fees and expenses of collection party, attorney or accountants will be due payable by the contracting party

Stallion Online Services, LLC, referred to in this document as ("Stallion Internet").

Stallion Internet respects the privacy of its customers and visitors and is committed to protecting the personal information of its customers and visitors. This Privacy Policy covers the site www.stallioninternet.com. We collect no personally identifiable information about you when you visit our site unless you choose to provide that information to us or as specifically outlined in this Policy. This Policy is incorporated into and subject to the Terms of Service ("TOS") Agreement found at Terms of Service.

Stallion Internet does NOT trade, rent or sell your personal information to any other organization or third party.

This Policy describes our general principles for the collection and use of information from customers and visitors to our Web sites. We want to ensure that you understand how we will and will not use the information you entrust to us. In order to fully understand your rights we encourage you to read this Policy.

For visitors, we've structured our Web sites so that, in general, you can visit us on the Web without identifying yourself or revealing any personal information.

For prospective and existing customers and partners, once you choose to provide us personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your relationship with Stallion Internet.

Stallion Internet has security measures in place to help prevent the loss, misuse and alteration of the information under our control. When you place an order online, your information, including your credit card number, is protected using Secure Socket Layer (SSL) encryption technology. This encrypts order data and is designed to aid in ensuring the accuracy and security of that customer information.

Stallion Internet does not sell products or services for purchase by children. Customers must be at least 18 years of age. Any individual under the age of 18 ("Minor") must have a parent or guardian accept the TOS in order for the Minor to become a Customer. If you are under 18, we strongly encourage you to use our Web site only with the involvement of a parent or guardian.

Stallion Internet reserves the right to change this Policy simply by posting such changes on our site. We encourage you to periodically check our site for changes to this Policy since your continued use of the site following any changes to this Policy will be deemed to constitute your acceptance of such change. The operative and effective version of this Policy will be the latest version available on the site.

If you have questions or concerns regarding this Policy, you should contact us by email at support@stallioninternet.com.

  1. Your invoice will be issued electronically to the email account on file.
  2. Your invoice will have a CLEAR due date.
  3. If you go past the DUE DATE, you will be assessed a late fee, and receive an overdue notice.
  4. If your time past the DUE DATE is 15 or more days (or 5 days for virtual, dedicated, dynamic, or cloud), you will receive a reminder notice via U.S. Mail.
  5. If your invoice is 30 days or more late (or 15 days for virtual, dedicated, dynamic, or cloud), you will receive a letter via U.S. Mail giving you 2 weeks to fulfill your financial obligations.
  6. In the event that you fail to fulfill your contractural financial obligations for the services provided, Obsidian Moon Creations reserves the right to pursue available options for collection of the debt after 30 days of non-payment (or 15 days for virtual, dedicated, dynamic, or cloud). Available options may include, but are not limited to, a collection letter from our attorney, small claims court, civil court, reporting your bad debt to credit reporting agencies, placing liens.

 

NOTE: Collections and Attorneys’ Fees In the event that terms and conditions stipulated are not met,  the cost of collections, including reasonable fees and expenses of collection party, attorney or accountants will be due payable by the contracting party.

Last updated March 1, 2012

This policy represents the Stallion Online Services Terms of Service ("TOS") in its entirety and supersedes any other written or oral policy. This policy defines the terms of service all Stallion Online Services customers agree to when they sign-up for any of the Stallion Online Services web site hosting services. Stallion Online Services reserves the exclusive right to change, amend or revise any portion of this TOS policyre at any time, with or without written notice to our customers.

Customers using any services offered by Stallion Online Services agree to be obligated by, and must comply with, all policies in this TOS or must otherwise opt out of and cancel their web hosting service with Stallion Online Services. Stallion Online Services retains the sole discretion to make judgment regarding any violation by any Stallion Online Services customer and may take action against any customer deemed to be in violation of these terms including the cancellation of any customer's services without refund and/or, if deemed appropriate, be legally prosecuted.

---------------------------

General Provisions

In consideration for Stallion Online Services maintaining one or more accounts (each "Account"), you, as the Stallion Online Services customer, agree to the following terms of service.

Definitions

"We" "Us" or "Provider" or "Stallion Online Services.", or "stallioninternet.com" refers to Stallion Online Services, LLC.
"You" "Your" "Client" "Customer" or "Member" - Each person or entity who applies for internet service or is a designate of anyone who applies for internet service.

Disclaimer of Warranty

The Internet and web site hosting relies on a complex network of hardware, software, network services and providers of information. Due to the need for an aggregate of all of these providers and service companies working properly not all services may be available to you at all times.

Stallion Online Services however, offers a 99% uptime guarantee, which we proudly display on our homepage from a 3rd party monitoring service. This is valid for only the Stallion Online Services servers and our primary co-location internet connection. Stallion Online Services shall pursue partnerships with all tier-1 resources and channels available to maintain maximum uptime, however, Stallion Online Services is not responsible for any down time caused by any provider's hardware or network malfunction which is outside of Stallion Online Services capability to directly correct. Stallion Online Services clients are diverse, and their web sites, and the function of those web sites, are diverse and Stallion Online Services cannot be held responsible for any service interruption due to client's error, including but not limited to spamming, the target of a DDOS attack, or any other internet or cyber attack.

Stallion Online Services MAKES NO EXPRESS OR IMPLIED WARRANTIES (INCLUDING BUT NOT LIMITED TO WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE) WITH RESPECT TO THE SERVICES IT PROVIDES. Neither Stallion Online Services nor any one else involved in the provision of Service is liable to you or any third-party for direct or indirect damages resulting from the use, non-use of services provided herein, whether or not such damages resulted from the negligence of Stallion Online Services, even if Stallion Online Services has been advised to the possibility of such damages.
Limitation of Liability

IN NO EVENT SHALL STALLION ONLINE SERVICES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE OR OTHER CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOST PROFITS AND DAMAGES RELATED TO CORRUPTION OR DELETION OF WEBSITE CONTENTS, EMAIL DATA AND OR DATABASE CONTENTS) ARISING OUT OF OR IN RELATION TO THIS AGREEMENT OR YOUR USE OR INABILITY TO USE Stallion Online Services SERVICES (INCLUDING, BUT NOT LIMITED TO, INOPERABILITY OF Stallion Online Services SERVERS), REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF Stallion Online Services HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL Stallion Online Services MAXIMUM LIABILITY EXCEED THE TOTAL AMOUNT PAID BY YOU TO Stallion Online Services FOR THE SERVICES DURING THE PRIOR TWELVE (12) MONTHS. TO THE EXTENT APPLICABLE LOCAL LAW DOES NOT ALLOW THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, Stallion Online Services LIABILITY IS LIMITED TO THE EXTENT PERMITTED BY LAW

Indemnification

You agree to indemnify, defend and hold Stallion Online Services and its affiliates, directors, officers, employees and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, resulting from any third-party claim, action, dispute or demand related to your use of the Services, your violation of any of the provisions of this Agreement or from your placement or transmission of any materials or content onto Stallion Online Services servers. Such liabilities may include, but are not limited to, those arising from the following: (a) with respect to your business, (i) infringement or misappropriation of any intellectual property rights; (ii) defamation, libel, slander, obscenity, pornography, or violation of the rights of privacy or publicity; or (iii) spamming, or any other offensive, harassing or illegal conduct or violation of the acceptable uses described herein or anti-spam policy; (b) any damage or destruction to Stallion Online Services equipment or to any other accountholder, which damage is caused by or otherwise results from acts or omissions by you, your representative(s) or your designees; (c) any personal injury or property damage arising out of your activities related to the Services, unless such injury or property damage is caused solely by Stallion Online Services gross negligence or willful misconduct; and (d) any other damage arising from your equipment or your business.

CHOICE OF LAW

This Agreement shall be interpreted under the laws of the State of Washington without regard to any conflict of laws provisions. Any action between the parties to this agreement for the breach of this agreement or any action or claim in any way relating thereto shall be venued in the Superior Court of the State of Washington, County of Spokane. The parties to this agreement hereby consent to jurisdiction in that court and agree to accept service by mail and hereby waive any defense of any kind related to jurisdiction or venue.
Services Provided by Stallion Online Services

Stallion Online Services will provide Internet server rental ("the Service") to its members for the express purpose of allowing customers to provide http Internet content to the general public. The Service allows Stallion Online Services members to maintain Internet websites, receive and maintain e-mail accounts and access web space via FTP to upload files for their websites. Stallion Online Services members will use the provided services in a manner consistent with any and all applicable laws. Stallion Online Services provides the Services exclusively and makes no effort to edit, control, monitor or restrict the content of data other than as necessary to provide such Services. Stallion Online Services reserves the right to refuse service to potential and/or existing customers to protect its existing paying customers. If any of the below violations are committed, Stallion Online Services can terminate client's account without notification.

stallioninternet.com provides timely web site hosting support to our clients through emails and phone. By accepting your client contract agreement with stallioninternet.com you agree not to abuse, whether verbally or physically or whether in person, via email, live chat or telephone or otherwise (a) any other customer of Stallion Online Services and any employee or contractor of Stallion Online Services.

Client Content: Client agrees that web pages and files uploaded to servers will not violate any state, national or foreign laws or regulations; infringe on any intellectual property rights of Stallion Online Services or any third party; be defamatory, slanderous or trade libellous; be threatening or harassing; be discriminatory based on gender, race, age; promote hate; or contain viruses or other computer programming defects which result in damage to Stallion Online Services or any third party. Customers may not run IRC, bots or clients. Clients may not use Stallion Online Services servers for file storage unrelated to the client's web site; storage space is for active web site file pages only. Stallion Online Services' shared hosting account holders may not act as a reseller, which means that clients may not host any web sites in their addon domains that are not domains owned by the client on record at Stallion Online Services. You will need to opt-in for our reseller hosting service. Unacceptable uses also include: Bulk unsolicited emailing, unsolicited e-mailings, newsgroup spamming, child pornography, hardcore pornography or links to such sites, copyrighted MP3, copyrighted music, copyrighted video, illegal content, copyright infringement, trademark infringement, warez, cracks, software serial numbers, proxy(ies) and image/file sharing web sites. Stallion Online Services will be the sole and final arbiter as to what constitutes a violation of this policy. Stallion Online Services does not normally monitor the contents of clients servers, however if suspicion occurs, Stallion Online Services reserves the right to investigate and terminate the clients subscription to the service.

Disk Space and Bandwidth Features:We do set limits on the disk space and bandwidth (data transfer) that we provide in plans that are marked accordingly. We want you to have the resources available to you to build a great online presence. Even though we want you to succeed, we need to ensure that we're providing all of our customers with optimum service. As such we do require all of our customers to be fully compliant with our Excessive Resource User Policy/Terms of Service and utilize disk space and bandwidth related to normal operation of a personal or small business web site. If a customer's hosting account is found to have violated the client content, excessive resource user policy and/or is storing files for archiving purposes, the contents will be removed and while we make best effort to contact customers before hand, this can occur without notice.
Excessive Resource User Policy: Resources are defined as bandwidth, memory and/or processor utilization. Stallion Online Services offers a shared web hosting service in which environment customers may share resources with other customers, therefore it is imperative that Stallion Online Services control any excessive usage by customers so that they do not disrupt the service quality of other customers using the same resources. A website is considered using "Excessive amounts of resources" when it monopolies the resources available using 8% or more of system resources for longer than 60 seconds. There are numerous issues that could cause such problems, including but not limited to: cgi scripts, FTP, HTTP, etc. Any site that consumes over the account limit of bandwidth is also considered an "excessive resource" user. In the event of excessive resource usage Stallion Online Services may act in the following manner: if the excessive usage may cause a disruption of service to any other customer, Stallion Online Services may suspend that customer's account prior to notifying that customer, Stallion Online Services may also contact the "excessive usage" customer prior to taking any action if Stallion Online Services feels that the excessive usage will not interfere with the service of any other customer. Client suspensions prior to notification by Stallion Online Services is rare and is only implemented in extreme circumstances and is intended to prevent the misuse of our servers. The client whom is using "excessive resources" may be asked to upgrade his/her package to one of our dedicated server packages to reduce their excessive usage utilization in the future. Stallion Online Services will be the sole and final arbiter as to what constitutes a violation of this policy.

No "Spam": UCE/UBE or "Spam" originating from a server located on our network or associated with an Stallion Online Services server is not tolerated. This includes any e-mail that promotes web sites hosted on a server located on the Stallion Online Services network but is sent from an e-mail address not associated with that Stallion Online Services account. Client shall not use their Stallion Online Services services for chain letters, junk mail, bulk-email, or any use of distribution lists to any person who has not given specific permission to be included in such a process. Stallion Online Services reserves the right to deactivate or terminate any account(s) upon any indication of such activity without notice.
Excessive Exploits Stallion Online Services allows 3rd party scripts to be uploaded/installed from our auto-installer or manually (those scripts that are/aren't included in the auto-installer) on your web hosting account. It is the responsibility of our web hosting clients to maintain the latest exploit free version of the scripts. If a script that our web hosting clients uploads to our servers is found to have security lapses and allows a third party to "hack", "exploit", "deface" their site(s) it is the responsibility of our clients to either remove that script or Stallion Online Services reserves the right to terminate that clients' account and provide them with a prorated refund.

False Information: Customer agrees not to post false or inaccurate information to news groups in violation of the news groups rules and regulations. If any news groups or service provider contacts Stallion Online Services concerning unethical, false or unlawful activities by you, Stallion Online Services reserve the right to suspend or terminate your service with or without notice.

Licensed Software Only: Client agrees to use only properly licensed third party software in connection with Client's use of the Services.
Back-Up Files: Stallion Online Services provides the tools needed to create back ups of account data. Stallion Online Services also backs up its servers weekly and retains a copy for 7 days for disaster recovery purposes only. It is the responsibility of the customer to keep up-to-date archives of their backed up data. Stallion Online Services does not provide or keep records or copies of our clients web site files for customer use and is not responsible for any loss of data.

Transfers

Our transfers team will make every effort to help you move your site to us. However, transfers are provided as a courtesy service, and we can not make guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult if not impossible to migrate some or all account data. We will try our best, but in some cases we may be unable to assist you in a transfer of data from an old host.

The free transfer services are available for 30 days from your sign up date. Transfers outside of the 30 day free period will incur a charge; please contact a member of the transfers department with specific details to receive a price quote.

In the event that the client opts to leave our hosting service, it is the responsibility of the client and/or their new hosting provider to transfer the account, which includes, but is not limited to, website files, email accounts, and databases. If you would like to have Stallion Internet assist you with this, this service will incur a charge.

Payment, Renewal, Cancellations

Payment Obligations: Full payment is required in advance before hosting service is established. Stallion Online Services sends out invoices that are due every pay period. You are given fifteen (15) days to fully pay the invoice.  You warrant and represent that the information you supply in the Order Form (or other information that Stallion Online Services may require) is accurate and truthful. All payment-due notices will be sent by e-mail. No bills or invoices will be sent by postal mail or fax. If payment was not received by the due-date, your account may be suspended. It is the client's responsibility to ensure that payment is made to Stallion Online Services prior to the renewal date and although Stallion Online Services sends renewal notices to our customers prior to their renewal date, because of the ability for a customer to change their contact email addresses without notifying Stallion Online Services, the customer is ultimately responsible for remembering their renewal date and to make sure payment is made upon the renewal.

Renewals:It is the obligation of the Stallion Online Services customer to know when their account comes up for renewal, and if their intention is to not renew their account they must fill out the Stallion Online Services cancellation form 10 business days prior to their account's renewal date to ensure that Stallion Online Services billing department receives the cancellation request well in advance of the renewal date so that they can stop any renewal charges. Stallion Online Services clients receive an automated email notification 7 days prior to the renewal date of their account informing them that their renewal date is approaching. It is the customer's responsibility to ensure that Stallion Online Services has a valid email address for which we can send out renewal notices to our clients. If Stallion Online Services does not receive a cancellation request prior to the customer's renewal we will renew the clients' account on the renewal date and we will apply the appropriate charges. Accounts will be automatically renewed under the same time and fee structure as the plan that the client signed up for (unless plan changes were made or upgraded between the time when the client signed up & their renewal date). The 30 day money back guarantee applies only to the start date of the clients' service with Stallion Online Services and does not apply to renewals of service.

Late Fees: Clients have the option to pay an invoice at any time by logging into their Stallion Online Services account and submitting a payment. An invoice that is not paid by the due date is automatically marked overdue in the system. If an invoice is overdue by more than 10 days (or 1 day for VPS, Dedicated, Dynamic, or Cloud) (the grace period), the account is automatically assessed a 10% late fee. If an invoice is overdue by more than 15 days (or 5 days for VPS, Dedicated, Dynamic, or Cloud), the account is automatically suspended, and if the invoice is more than 120 days late (or 10 days for VPS, Dedicated, Dynamic, or Cloud), the account is automatically scheduled for termination and a $50.00 fee is added to the account. To reactivate an account that is suspended for failure to submit a payment within the grace period, a payment for the original invoiced amount plus late fees must be submitted to Stallion Online Services.

Cancellation & Refunds: Should you become dissatisfied with our services within the first 30 days of your account activation, Stallion Online Services will refund your hosting fee subject to the money back guarantee terms listed in this agreement. Refunds are valid ONLY for shared hosting. No refunds will be given for Virtual Servers, Dedicated Servers, or Cloud Hosting services. Refunds are not available for customers after the 30 days of account activation. You may however cancel your account at any time in order to make sure that your account is not renewed. You will need to contact customer service and verify information before cancellation takes place. All cancellation requests MUST be in writing. You will be charged in full for the entire month in which you cancelled your account. Cancellation requests received AFTER your billing date will be cancelled at the end of the billing cycle. Accounts which have negative balances will be sent to collections and all services will be terminated, including domain registrations. Cancellation requests for virtual servers, dedicated servers, and cloud hosting must be submitted 30 days in advance. Cancellation requests for virtual servers, dedicated servers, dynamic servers, and cloud hosting will be processed the next business day, and be effective after 30 days. Refunds are never available for domain registrations. Domain Names transferred to our service incur an additional year of registration and therefore are considered a domain registration. Domain registration fees vary depending on the domain name chosen. Domain names of customers which leave our hosting service will be refunded the package price total less the domain registration fee if the customer leaves Stallion Online Services hosting service within the 30 day money back guarantee.  In addition refunds are not available for additional services which you may purchase at Stallion Online Services for instance an additional domain name we may purchase for a client is not refundable and a dedicated IP which we may setup for a client for a charge is not refundable. Further, refunds are not offered on any of our web site maintenance packages. Refunds are not available for discounted web hosting rates, such as, but not limited to, payment for quarterly, 6-month, annual, or biennial payments.Web site files are the responsibility of the Stallion Online Services customer and should an Stallion Online Services customer decide to cancel their service it is the customer's responsibility to make sure that they have backed up & downloaded the web site files and any emails from the Stallion Online Services server prior to requesting that Stallion Online Services cancels their account. Once the cancelation request has been submitted to Stallion Online Services a cancelattion of the web site hosting service may occur anytime after the request is received by Stallion Online Services and when a cancelation request is completed the client's hosting account with Stallion Online Services and their web site files are permenantly removed from the Stallion Online Services servers. Therefore again it is the client's obligation to ensure that they have downloaded their web site files and any emails from the server prior to their cancelation request.

99% Service Level Agreement " SLA" Stallion Online Services offers its clients a 99% network uptime guarantee for customer satisfaction purposes and also to ensure that your business is running problem free. Stallion Online Services will try to maintain maximum uptime. Stallion Online Services is not responsible for any downtime caused by the client. Unlike other hosting providers, Stallion Online Services shows you honest uptime statistics from a 3rd party monitoring service.
30-Day Money Back Guarantee Stallion Online Services offers an unconditional 30-day money back guarantee that covers cancellations of a web hosting account made during the first 30 days of service, due to the inability to deliver satisfactory services. As a part of our strive to achieve industry leading customer satisfaction, the customer will be refunded all hosting charges made to their credit card minus any setup fees, domain name costs, or maintenance fees which are non-refundable. The guarantee does not apply to accounts with non-use, misuse, and/or abuse of this agreement. Domain name registrations are also non-refundable. Domain Names transferred to our service incur an additional year of registration and therefore are considered a domain registration. Domain registration fees vary depending on the domain name. Domain names of customers which leave our hosting service will be refunded the package price total less the domain registration fee if the customer leaves Stallion Online Services hosting service within the 30 day money back guarantee. Any questions regarding the 30-day money back guarantee should be forwarded to billing@stallioninternet.com

Collections and Attorneys’ Fees

In the event that terms and conditions stipulated are not met,  the cost of collections, including reasonable fees and expenses of collection party, attorney or accountants will be due payable by the contracting party.

About

We are a professional, well established, full range web development, web design and web hosting agency, based United States.